Quick answer

DDN provides managed hosting and website maintenance for businesses that need monitoring, backups, updates, security support, reporting, and a responsible team after launch.

We help keep websites maintained, monitored, secure, backed up, and ready for the next content update, campaign, store change, or platform improvement.

Maintenance and pricing structure

Choose support around risk, activity, and complexity.

Hosting needs are different for a small lead-generation site, a campaign-heavy WordPress build, a WooCommerce store, or a larger platform with integrations. These plan levels make the conversation easier without forcing every site into the same package.

Monitoring

Uptime, downtime, and support visibility so issues are not invisible.

Security

Patches, firewall planning, malware protection, and safer update workflows.

Backups

Recovery planning and daily backup support for business-critical websites.

Reporting

Analytics, sales, call, form, or campaign reporting when support extends into growth.

Managed hosting

Plans for sites that need a reliable home.

For businesses that want DDN to help keep the hosting, monitoring, updates, and support layer together.

Small sites and lean service businesses

Starter

• Website monitoring
• Daily backups
• Application updates
• Critical security patches
• Firewall and anti-malware protection

Businesses publishing updates or running campaigns

Grow

• Everything in Starter
• Content-change support
• Maintenance cadence planning
• Performance and uptime checks
• Support request handling

Active marketing sites with more moving parts

Engage

• Everything in Grow
• Advanced web application firewall considerations
• Real-time protection planning
• Country/IP blocking when appropriate
• Analytics and conversion support

Shopify, WooCommerce, and revenue-critical storefronts

Commerce

• Everything in Engage
• Broken-link monitoring
• Visitor and sales reporting
• Shopify or WooCommerce reporting support
• Sandbox or staging environment planning

High-availability sites and larger operations

Realtime

• Everything in Commerce
• Downtime detection planning
• Failover conversations
• Load-balancing considerations
• Escalation paths for critical issues

Large, sensitive, government, or heavily integrated sites

Enterprise

• Everything in Realtime
• Custom integration support planning
• Security and compliance conversations
• Governance and stakeholder coordination
• Roadmap support for larger platforms

Bring your own hosting

Support when your website already has a host.

If your site already lives on another platform, DDN can still help with monitoring, patches, backups, reporting, and security support.

Existing websites that need care but not hosting migration

Standard Support

• Website monitoring
• Critical security patches
• Daily backup support
• Firewall and anti-malware protection

Stores that need stronger operational oversight

E-Commerce Support

• Everything in Standard Support
• Shopify or WooCommerce reporting support
• Advanced shopping-cart protection planning
• Tracking and analytics dashboard support
• ADA/WCAG review conversations

Maintenance is part of the website strategy

A website can look finished at launch and still become risky if updates, backups, monitoring, patches, broken links, and support requests are ignored. Hosting and maintenance keep the site useful after the first release.

Support levels should match business risk

A small service site, campaign-heavy marketing site, eCommerce store, and enterprise platform do not need the same plan. The right support level depends on traffic, revenue impact, update frequency, integrations, and acceptable downtime.

Security and backups reduce avoidable emergencies

Core maintenance includes monitoring, daily backups, application updates, critical patches, firewall and malware protection, and safer workflows before changes go live.

Bring your own hosting can still work

Some businesses already have hosting they want to keep. DDN can still support monitoring, security, backups, reporting, and update planning without forcing an immediate migration.

Commerce sites need more visibility

Stores usually need more than uptime checks. Shopify or WooCommerce reporting, broken-link monitoring, staging, sales visibility, analytics, and shopping-cart protection become part of the support conversation.

Realtime and enterprise needs require planning

High-traffic, sensitive, government, or integration-heavy sites may need failover conversations, load-balancing planning, escalation paths, governance, and a clearer roadmap for future improvements.

What is included

• Website monitoring and daily backup support
• Application updates and critical security patches
• Firewall and anti-malware protection planning
• Content-change and support request handling
• Commerce, reporting, staging, and enterprise support options

How we approach it

1. Review the current hosting and risk profile
2. Stabilize backups, monitoring, and security basics
3. Set an update and support cadence
4. Handle content, plugin, platform, or reporting requests
5. Plan improvements before the site becomes fragile

Planning considerations

Details that shape a stronger project.

• Managed hosting plans from small sites through enterprise and commerce needs
• Daily backups, monitoring, application updates, and critical security patches
• Firewall, anti-malware, advanced protection, and country/IP blocking conversations
• Support-only options for businesses that want to bring their own hosting

Service FAQ

What is included in website hosting and maintenance?

Typical support can include website monitoring, daily backups, application updates, critical security patches, firewall and malware protection, content-change support, performance checks, and support request handling.

Do I have to move hosting to DDN?

No. If your website already has a hosting provider, DDN can discuss a support-only option that focuses on monitoring, patches, backups, security, and reporting without an immediate hosting migration.

Which plan level is right for my website?

It depends on page count, traffic, plugin or application complexity, update frequency, revenue impact, eCommerce needs, integrations, and how much downtime the business can tolerate.

Do eCommerce websites need a different maintenance plan?

Usually, yes. Stores often need stronger monitoring, reporting, staging, checkout awareness, product or sales visibility, and security planning because downtime or cart issues can directly affect revenue.

Can you help with WordPress updates and security?

Yes. WordPress support can include application updates, plugin/theme review, backups, malware protection, firewall planning, uptime monitoring, and safer change workflows.

Do maintenance plans include content changes?

Content-change support can be included depending on the plan and scope. The goal is to keep normal updates from becoming emergency work or blocking campaigns.